Keep the PulStar device up to date, and get it working again when it stops responding.
When a firmware update is available for the connected PulStar, the app tells you. Click OK to open Preferences, then click Update Firmware on the Advanced tab. The button is highlighted green when an update is recommended.
You can also check at any time: choose PulStar > Preferences, click Advanced, then look below Update Firmware. It reads “You are running the latest version!” when no update is needed.
If the update fails, unplug the PulStar and plug it back in, or turn it off and on, then try again. If it still fails, contact PulStar support.
If the device stops acknowledging commands, PulStar shows PulStar Not Responding and tries again on its own. If that doesn't help:
The three green lights next to the impulse head connector should all be lit. From left to right:
| Light | If it's off |
|---|---|
| Power | Check the power cord and the switch on the back of the PulStar. |
| USB | Check the USB cable between the PulStar and the Mac, and that the Mac is on. |
| Impulse head | Check that the impulse head cord is firmly connected to the front of the PulStar. |
| Problem | Try this |
|---|---|
| “No PulStar device found”, or the device doesn't respond to the screen | Check the cable connections. Then put the impulse head in its holder, turn the PulStar off and on again, and wait 5 seconds: this lets the PulStar and the Mac resynchronize. If that doesn't help, unplug the impulse head from the front of the PulStar and plug it back in. |
| The PulStar doesn't turn on | Check the power cord and the power switch on the back. If it still doesn't turn on, check the fuses. See Care and maintenance. |
| “Impulse head not connected” | Check the cable between the impulse head and the PulStar. Sessions pause until the head is connected again. |
| A message says there is a problem with the PulStar | Unplug and replug the head connection, then the USB connection. If that doesn't help, reset the PulStar. |
| Patients are missing, or changes aren't being saved | PulStar couldn't open your data folder and is running without saving. Set the data folder in Preferences. See Patient data, sync and backups. |
| Readings seem inconsistent | Run the monthly hand test in Care and maintenance. Also check that you wait 5 seconds after turning on the PulStar before picking up the impulse head. |
| The impulse head is hot | Put it in its holder until it cools. See Avoid overheating the impulse head. |
| Searches or the patient list are slow or out of date | In Preferences > Advanced, click Rebuild Cache. Patient data is not affected. |